- October 13, 2023
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Course Overview
The Diploma of Tourism and Hospitality Management is a comprehensive program designed to prepare individuals for exciting and dynamic careers in the tourism and hospitality industry. This diploma program covers essential principles, practices, and strategies in tourism, hotel management, event planning, and customer service, enabling graduates to excel in various sectors of the hospitality and tourism industry.
Course Objectives: Upon completion of the Diploma of Tourism and Hospitality Management, students will:
- Gain a deep understanding of the tourism and hospitality industry, including its structure and key stakeholders.
- Develop essential skills in hospitality management, hotel operations, and food and beverage service.
- Plan, coordinate, and manage events and conferences.
- Deliver exceptional customer service and guest experiences.
- Learn effective marketing and sales techniques for the tourism and hospitality sector.
- Understand sustainability and ethical considerations in the industry.
- Enhance communication and leadership skills.
- Prepare for management and supervisory roles in tourism and hospitality establishments.
Course Structure: The Diploma of Tourism and Hospitality Management program comprises a series of core and elective modules, providing a comprehensive education in tourism and hospitality management theory and practice. The program includes the following modules:
- Introduction to Tourism and Hospitality Management (Core)
– Overview of the tourism and hospitality industry
– Industry trends, challenges, and opportunities
– Sustainability and responsible tourism practices
- Hotel and Resort Management (Core)
– Hotel operations and guest services
– Front office management and reservations
– Housekeeping and facilities management
- Food and Beverage Management (Core)
– Restaurant and bar operations
– Menu planning and pricing strategies
– Food safety and hygiene
- Event Planning and Management (Core)
– Event types and planning processes
– Event marketing and promotion
– Budgeting and logistics for events and conferences
- Customer Service Excellence (Core)
– Customer service principles and best practices
– Handling guest complaints and challenging situations
– Creating memorable guest experiences
- Tourism Marketing and Sales (Core)
– Tourism destination marketing
– Sales techniques for tourism and hospitality products
– Online and digital marketing in the industry
- Elective Modules (Choose from a selection of topics)
– Culinary Tourism and Gastronomy
– Sustainable Tourism and Eco-Tourism
– Cruise Line Management
– Resort and Spa Management
- Tourism and Hospitality Management Projects (Core)
– Apply management concepts to real-world projects in the industry
– Collaborate with industry partners on tourism and hospitality initiatives
– Analyze project outcomes and propose improvements
- Capstone Tourism and Hospitality Management Project (Core)
– Undertake a comprehensive project in tourism and hospitality management
– Apply leadership and management skills to address critical industry challenges
– Present findings and recommendations to peers and instructors
Assessment: Assessment methods for this diploma program may include assignments, case studies, presentations, event planning projects, and the successful completion of tourism and hospitality management projects.
Career Opportunities: Graduates of the Diploma of Tourism and Hospitality Management will be well-prepared for various roles in the tourism and hospitality industry, including:
– Hotel Manager
– Resort Manager
– Event Planner
– Food and Beverage Manager
– Tourism Marketing Specialist
– Cruise Line Manager
– Conference Coordinator
The Diploma of Tourism and Hospitality Management program provides a solid foundation for individuals seeking to enter or advance in the vibrant and growing tourism and hospitality industry. This program equips students with the knowledge and skills necessary to excel in various sectors, from hotels and resorts to event planning and destination marketing, contributing to unforgettable experiences for travelers and guests worldwide.